Scope and cancellation of drafts
Last updated: 25 September 2026.
The website does not currently take online payments or submit orders. Editing or abandoning a cart or checkout draft incurs no charge. This policy applies to purchases accepted by us in writing, together with the accepted quotation and your applicable legal rights.
Before dispatch
Contact us promptly if you wish to cancel an accepted order before dispatch. For ordinary, non-customised goods that have not been dispatched, we will cancel and refund the product payment and any unincurred shipping charge. Any special conditions for genuinely personalised or made-to-order goods must be expressly disclosed and agreed before purchase; no such exception is assumed for a catalog item.
Damaged, faulty or incorrect goods
If goods arrive damaged, are faulty, materially fail to match the agreed description, or are the wrong item, please contact us as soon as possible, preferably within 7 days of delivery. Send the order reference, a description of the issue and photographs where practical. This 7-day request helps us investigate and is not a deadline that removes rights provided by law.
We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable law. Where a return is needed because of our error or non-conforming goods, we will arrange or reimburse reasonable agreed return costs. A product being opened or inspected does not automatically remove a valid statutory claim.
Change of mind
For purchases of ordinary, non-customised goods accepted in writing, you may request a change-of-mind return within 14 calendar days after delivery. The goods must be unused, unburned and unaltered, with their supplied packaging and accessories in reasonable condition. Return shipping for a change of mind is paid by the buyer, unless we agree otherwise. Any original outbound shipping charge that is not refundable will be identified before purchase, subject to applicable law.
Contact us within that period for the return address and instructions. Send the return within 14 days after we provide those instructions, unless another period is agreed. Please use a suitable service and retain proof of dispatch. These voluntary conditions do not apply to the extent that they conflict with mandatory consumer rights.
Unable to supply or ship lawfully
If we cannot supply an accepted item or cannot arrange a lawful shipment, we will inform you and refund any amount paid for the unfulfilled goods and related unprovided shipping. We will not replace the goods with another item, issue store credit instead of a refund, or deduct an undisclosed charge without your agreement where the law permits that agreement.
Refund method and timing
Where a refund is due, we aim to initiate it within 14 calendar days after the cancellation is confirmed or the returned goods and entitlement have been assessed, whichever is applicable, subject to any shorter legal deadline. We will explain any information needed to process it and will not use an assessment to delay a remedy unreasonably.
Refunds normally go to the original payment method. A different method requires agreement and must be lawful and secure. Your payment provider may take additional time to show the credit. We will not request your banking password or full card details to process a refund.
Your rights and contact details
Nothing in this policy excludes mandatory rights, guarantees or remedies. Please contact us before returning goods; the registered business address is not automatically the correct return destination for every shipment.
VALENRIX COMMERCE TRADING
Business registration: 202603236367 (003886241-X)
V05-02-03, SIGNATURE 1, LINGKARAN SV, SUNWAY VELOCITY, 55100 KUALA LUMPUR, WILAYAH PERSEKUTUAN, MALAYSIA
Email: abdul@valenrixcommerce.com
Telephone: +60 11-6166 9972