Can I buy and pay on this website?
You can add products to your shopping cart, enter delivery details and review a checkout draft. Online payments are not open yet. No order is submitted or stock reserved. You can optionally prepare an email quotation request from the review page.
Are the catalogue items in stock?
Stock is not confirmed by the catalogue. Ask for current availability, photographs, exact specifications and source information for the actual item before ordering.
What do the prices mean?
Displayed prices are indicative catalogue references in Malaysian ringgit. A written quotation confirms the variant, final price, taxes, shipping and applicable charges before acceptance.
Do you ship internationally?
Eligibility depends on the actual product, source, destination and required documents. Agarwood shipments may require CITES or other permits. We confirm eligibility and charges before accepting an order.
How can I check origin, purity or grade?
Ask for supporting information for the actual goods. A catalogue title or photograph alone does not verify species, wild source, origin, sinking grade or oil purity.
What is the return policy?
Our Returns & Refunds page explains cancellation, damaged or incorrect goods and change-of-mind terms for purchases accepted in writing. Applicable statutory rights remain protected.
Do I need a customer account?
No. The cart and checkout draft work as a guest. The cart is saved only in this browser. Delivery details are not saved by the website, and no customer account or order-tracking record is created.
Where is Valenrix based?
VALENRIX COMMERCE TRADING is registered in Kuala Lumpur, Malaysia. Our registered address and contacts are shown below. Please contact us before arranging a visit or return.